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ASKDISHA 2.0 AND DIGISAATHI

Implementing Organization

Project Overview

AskDISHA 2.0 answers queries about various services offered by IRCTC and helps users perform various transactions like end-to-end ticket booking. DigiSaathi is accessible on WhatsApp, social media, and calls to access information regarding digital payment products and services. Payments can also be made through feature phones.

Benefits

10 times quicker TAT to deploy with more than 90% accuracy; 12 Indian/Vernacular and 100+ Foreign/International Languages across multiple channels; Human-Centric VideoBots®, VoiceBots, ChatBots (Text, Touch, Click), making users interact with the system the way one talks to another person.

Source

Source URL
Quick Information
Thrust Areas
Computer Sciences and Information Technology
Focus Area
AI Platform
Source Title
Output
TRL: Technology Readiness Level
TRL-9
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